Privacy Policy

Grounded Marketing (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit GroundedAgency.com or use any of our services, tools, forms, automations, or communications platforms (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Policy.

Last Updated: 12/23/2025

Information We Collect

We may collect the following types of information:

  • Personal Information

    • Information you voluntarily provide, such as:

      • Name

      • Email address

      • Phone number

      • Business information

      • Billing details (processed securely through third-party providers)

      • Any content submitted through forms, chatbots, or messages

  • Automatically Collected Information

    • When you visit our website or interact with our platform, we may collect:

      • IP address

      • Device and browser type

      • Pages visited

      • Time spent on pages

      • Click and navigation behavior

      • Cookies and tracking data

  • Communications Data

    • If you communicate with us through SMS, email, chatbots, or forms, we may store:

      • Message content

      • Timestamps

      • Opt-in/opt-out status

      • Communication preferences

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our Services

  • Deliver marketing, automation, and communication tools

  • Respond to inquiries or provide support

  • Send appointment reminders, service updates, and customer notifications

  • Personalize your experience

  • Process payments and manage subscriptions

  • Comply with legal and regulatory requirements

  • Protect against unauthorized or harmful activities

We do not sell your personal information.

SMS/Text Message Compliance

By providing your mobile number, you consent to receive text messages from us, including:

  • Appointment reminders

  • Alerts and updates

  • Marketing messages (if opted in)

  • System notifications

Message and data rates may apply. You can opt out at any time by texting STOP. For help, text HELP.

Sharing Your Information

We may share your information with:

  • Trusted Third-Party Providers

    • May include:

      • CRM & Automation Systems

      • Payment processors

      • Email/SMS providers

      • Analytics tools

      • Scheduling tools

      • Customer support platforms

      • Alerts and updates

These providers access data only as necessary to perform services on our behalf.

  • Legal Obligations

    • We may disclose information when required by:

      • Law or government request

      • To protect the rights and safety of the Company or others

      • To investigate fraud, abuse, or security issues

We never sell your information to third parties.

Data Security

We take reasonable technical and organizational measures to protect your data, including encryption, secure servers, authentication controls, and access limitation.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements

You may request deletion of your data at any time (see Your Rights and Choices Section).

Cookies and Tracking Technology

We may use cookies, pixels, and similar technologies to:

  • Improve website performance

  • Understand user behavior

  • Personalize content

  • Measure marketing effectiveness

You may adjust your browser settings to refuse cookies; however, some features may not function properly.

Third-Party Links

Our website may contain links to external sites not operated by us.

We are not responsible for the privacy practices or content of those sites.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access the information we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for communications

  • Opt out of marketing messages

  • Export your data

To exercise any rights, contact us using the information below.

Children's Privacy

Our Services are not directed to individuals under 13.

We do not knowingly collect information from children.

If we discover data submitted by a minor, we will delete it promptly.

Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with a revised “Last Updated” date.

Continued use of the Services constitutes acceptance of the updated policy.