SMS/Text Message Compliance Policy

Last Updated: 12/23/2025

Grounded Marketing (“Company,” “we,” “our,” or “us”) uses SMS text messaging as part of our communication and marketing services. This SMS Compliance Policy explains how we collect, store, and use phone numbers and text communications, and outlines your rights and responsibilities when opting in to receive messages from us.

By opting in to receive text messages from Grounded Marketing, you agree to the terms below.

How You Opt In

You may opt in to receive SMS messages from us by:

  • Submitting a form on GroundedAgency.com

  • Texting a keyword to one of our numbers

  • Checking an SMS opt-in box during checkout or sign-up

  • Requesting information via chat or form where messaging consent is clearly provided

  • Providing your mobile number for service notifications or support

All opt-ins require clear, written or digital consent. We do not send SMS messages without explicit permission.

Types of Messages You May Receive

By opting in, you may receive:

  • Service & Operational Messages

    • Appointment confirmations & reminders

    • Support responses

    • Account notifications

    • Billing or subscription notices

    • System alerts

  • Marketing Messages

    • Promotions

    • Updates about new services

    • Event invitations

    • Educational content

Message frequency varies based on interaction.

How to Opt Out

You can opt out of SMS messages at any time by texting:

STOP

Once processed, you will no longer receive SMS messages from that number unless you opt in again.

For help, text:

HELP

You can also contact us directly to update your communication preferences.

Message and Data Rates

Message and data rates may apply according to your mobile carrier.

You are responsible for any fees associated with receiving text messages.

Data Storage and Security

When you interact with our SMS system, we may store:

  • Your mobile number

  • Message content

  • Date, time, and status of messages

  • Opt-in and opt-out confirmations

We store this information securely within our CRM to:

  • Maintain compliance documentation

  • Improve communication

  • Prevent unwanted messaging

  • Provide support

We do not sell your data.

Third Party Messaging Providers

We may use reputable third-party vendors (such as Twilio, LeadConnector, etc.) to deliver SMS messages.

These providers process messaging data on our behalf and follow industry-standard security practices.

We are not responsible for carrier delays, outages, or filtering issues.

Compliance with Laws and Regulations

Our website may contain links to external sites not operated by us.

  • TCPA (Telephone Consumer Protection Act)

  • CTIA Messaging Principles & Best Practices

  • Carrier opt-in and content guidelines

  • State-level privacy and messaging regulations

We maintain full opt-in audit trails and follow all required consent and disclosure rules.

Eligibility and Age Requirements

SMS communications are intended for users who are at least 18 years of age.

We do not knowingly collect or store SMS opt-ins from minors.

Privacy and Data Rights

Your text communication data is processed in accordance with our Privacy Policy. You may request:

  • Correction of inaccuracies

  • Removal of your mobile number from our system

  • Details about how your data is used

Submit requests via the contact information below.

Contact Information

For questions about this SMS Compliance Policy or your messaging preferences, contact us:

  • http://www.groundedagency.com

  • Main Phone:

  • Email: